Another Moultrie question

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reeper0697
 
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RE: Another Moultrie question

Postby reeper0697 » Sun May 03, 2009 4:29 pm

Steve,
 
I had a moultrie last year (the one with the 6volt lantern battery, I cant think of the model right now). It crapped the bed and I got in contact with moultrie. I had to pay the shipping to send it there and they actually sent me a new D-40 in replacement of my old cam. It took a little bit but I got a better cam out of the deal.
 
Let us know what happens.
Put me on a mountain, way back in the backwoods
Put me on a lake with biggin' on the line
Put me around a campfire cookin' something I just cleaned

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Everyday Hunter
 
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RE: Another Moultrie question

Postby Everyday Hunter » Thu May 14, 2009 2:30 am

Moultrie has asked me to send the cameras in for them to examine. I got a UPS label in the mail yesterday, and have them packaged and ready to go. I'm hoping for the best.

Steve
When the Everyday Hunter isn't hunting, he's thinking about hunting, talking about hunting, dreaming about hunting, writing about hunting, or wishing he were hunting.
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HoneyHole
 
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RE: Another Moultrie question

Postby HoneyHole » Thu May 14, 2009 2:36 am

Let us know what they decide to do. Maybe they read these boards. 

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buckhunter21
 
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RE: Another Moultrie question

Postby buckhunter21 » Thu May 14, 2009 8:57 am

Good luck....Let us know how it pans out!
QDM!

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Everyday Hunter
 
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RE: Another Moultrie question

Postby Everyday Hunter » Mon May 25, 2009 9:21 am

Here's the rest of the story...

I got a package on Thursday from Moultrie, and guess what? They replaced my cameras -- the box had two new cameras in it. They verified that the cameras would not record the date and time in the file information -- even though they imprinted them on the photos. That meant I had to open up every photo to see when it was taken.

Apparently there was no way to upgrade the software, so they replaced them.

Let's hear a big round of applause for Moultrie. ImageImageImageImageImage

Steve
When the Everyday Hunter isn't hunting, he's thinking about hunting, talking about hunting, dreaming about hunting, writing about hunting, or wishing he were hunting.
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HoneyHole
 
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Joined: Mon Dec 08, 2008 4:22 pm

RE: Another Moultrie question

Postby HoneyHole » Mon May 25, 2009 4:18 pm

Good for you. Good for Moultrie. It's nice to hear a good customer service story once in a while. Brian

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bigwisconsinbucks
 
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RE: Another Moultrie question

Postby bigwisconsinbucks » Mon May 25, 2009 4:55 pm

Good end to the story. Melanie has also been very helpful to me whenever I have called down there. Moultrie sent me a new camera after my first was defective.
Kyle

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shadow
 
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RE: Another Moultrie question

Postby shadow » Tue May 26, 2009 12:49 pm

Great to hear of your good customer service experience with Moultrie.
It makes me feel better knowing they stand behind their product. After some bad experiences with Wildview, I ended up buying 2 Moultrie D-40's which I absolutely love. They have not given me any bit of trouble since putting them out in December I believe, even in below freezing temps. My next camera which will be bought very soon was either the cuddeback or another moultrie....after reading a few reviews on the cuddeback capture, I'll go with another Moultrie.
Good luck with your 2 new ones.

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buckhunter21
 
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RE: Another Moultrie question

Postby buckhunter21 » Tue May 26, 2009 7:21 pm

That's great news Steve...I have a Moultrie as well.  No problems thus far, but when and if I do, I know they'll stand behind their product!
QDM!

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OHhunter
 
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RE: Another Moultrie question

Postby OHhunter » Wed Jul 01, 2009 8:42 am

Glad hear they stand behind their product, I may be call MAM. My moultrie D-40 is acting up.  Everytime I put memory card it in it says SD card locked and will not take any pictures nor will any of the buttons work when it does this.
Brad

HUNT HARD, SHOOT STRAIGHT, CLEAN KILL APOLOGIZE TO NO ONE

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