Hats off to Primos

[8uck5nort]

I will rarely if ever intentionally support a single brand (I refuse to buy logoed clothes cause they should pay me to advertise for them instead of me paying them), but I will have to give Primos a nod. They have earned my loyalty.
 
I bought a compact grunt tube and within a few uses managed to mangle the mylar reed. I sent an e-mail to the Primos tech support stating I had messed up the reed and asked how much the replacment reeds cost. They simply asked for my address and within a week have pretty much a lifetime supply of reeds at no cost. (They even paid for the shipping!)
 
I bought a Primos bleat can last year. Used it with moderate success last year. Got it out this year before leaving on business trip to test and it sounded like a wounded duck giving it last gasp instead of a doe in estrus. Panic set in (don't know why, little jumpy I guess [8D]) and I ran out and bought another one. then I thought to myself just send an Primos an e-mail explaining what happened to the first one and lets see what they say. I got an immediate response with instructions to send it in for repairor replacment. Yesterday I recieved a brand new one and they even paid the shipping.
 
Just wanted to share with you guys in case you are looking for a new call. Can't really tell you if it brings in the deer any better than another, but Primos, at least in my experience, has great customer service.

[Patriot]

Thanks for the heads up! 

[PrairieShadow]

gotta lov customer service as that will make a customer for life
 
Thanks!!

[hunter480]

Awesome support from them, and you`re right for spreading the word. I`ll remember that and buy their stuff, and spread the word even more. They deserve the good word, it isn`t just everyone who wants to take good care of their customers these days.
 
And by the way, I`m with you on the advertising thing. Why would I buy a Cabela`s sweatshirt for example, and give them free advertising. Especially when I`ve spent so much money there. My buddies, not jokingly, say that Cabela`s is my mortage holder, and they`re right.

[madmacs0101]

Thanks for the heads up, sounds like they are making up for a quality problem. Does everyone else have these same reed issues that you have seen? Makes me wonder about the reeds from Primos.

Glad to hear they stand behind their products. I have good luck with Knight & Hale, but I would consider Primos.