That's interesting. I tend to fall on the side of the manufacturer most of the time. Any company can put out a single, faulty product now and then. Even a line of products can have some issues, but usually a well established name of quality doesnt just fall apart. it can, but not too often. I have only owned one bowtech, i bought a guardian last year. it has been a perfect bow, the most pleasurable bow i have ever shot. i have had no problems with quality or durability, it has been everything i expected from a name like bowtech.
i would think if bowtech was going down the tubes, it would be well known by now, especially if the troubles started almost 10 years ago. its hard to compete in the archery business if you put out cr*p. i would guess this guy just had the unfortunate incident that happens to all of us now and then. it never helps if customer service is a little rough. but then again, thats usually just some operator sitting in a giant office somewhere just redirecting calls and reading solutions from a problem guide. they are the "voice" of the company, but I dont always attribute crumby customer service directly to the company.